Terms and conditions

1. Introduction

1.1. Before using Spinmills Casino’s website or any of its related services, make sure you read these terms and conditions (“T&Cs”). By accessing or making use of any part of SpinMills Casino’s (“the Operator”, “we”, “us”, or “our”) website or services, you definitively consent to these terms and conditions.

1.2. The Kanspelautoriteit, or Dutch Gambling Authority, is in charge of the duly licensed Spinmills. All participants can rest certain that our events are safe and legal because we adhere to all Dutch rules and regulations.

1.3. All of the materials mentioned above, such as our Privacy Policy, Responsible Gambling Policy, and Bonus Terms, as well as these terms and conditions, are hereby accepted and will be legally binding upon you upon account creation, deposit, or use of our services. If you do not agree to these terms, then you should not create an account or use this website.

2. Definitions

The following definitions shall be applicable to these terms and conditions:

Player/User/You: Anyone who visits SpinMills Casino’s website, creates an account, or uses the site’s games or services is considered a player.

Account: An account is a user’s profile on the website that they create in order to play games and keep track of their money..

Games: Any and all gaming goods offered by the Website, including but not limited to slot machines, live dealer games, and other casino games.

Operator/We/Us: The website is run by SpinMills, which has the necessary gaming license, as well as its owning corporation and authorized agents.

Bonuses, cash-back deals, loyalty awards, free spins, and deposit bonuses are various forms of promotional offers that players can receive, usually with extra restrictions.

The Kansspelautoriteit (KSA), short for Dutch Gambling Authority, is in charge of licencing and regulating all of the many Dutch institutions that offer gambling services.

People who have self-excluded or limited their gaming are recorded in the “Centraal Register Uitsluiting Kansspelen,” or “CRUKS” in Dutch.

3. Eligibility and Player Compliance

3.1. The minimum age to sign up for an account and play at SpinMills Casino is eighteen years old. In accordance with Dutch law, we have a stringent minimum age restriction. During the account registration procedure, the Operator will check your age. Any account discovered to be used by a youngster will be immediately canceled, as underage gambling is unlawful.

3.2. Legal Capacity: You must be of legal age to form legally enforceable contracts in order to use this website. If you are under the care of a guardian or trustee, or if you are declared legally incapable, you will not be able to register or participate. You can’t open an account if your name is on the Dutch CCBR (Centraal Curatele- en Bewindregister) or if you’re being guarded by a court.

3.3. Anyone with a record in the Dutch problem gambling exclusion registry (CRUKS) is not permitted to sign up or participate. Please ensure that your name is not already in the CRUKS database before we activate your new account. Our services will be withheld from you in compliance with Dutch regulations if you are discovered to be in CRUKS, whether that be by voluntary self-exclusion or a third-party exclusion.

3.4. Be Sure Online Gambling Is Legal Where You Live Before You Sign Up, Research The Laws In Your Area. In countries where online gambling is illegal or where SpinMills Casino does not have a license, you may not be able to access the website. We have the right to limit or prohibit access to the Website in specific areas in order to adhere to local restrictions. Following the rules of the country you’re visiting or relocating to is entirely on you. Our service may be momentarily down if we are unable to meet the requirements of that jurisdiction.

3.5. Everyone is limited to just one account at SpinMills Casino. Even if they use different names or email addresses, it is completely illegal for the same person to register several accounts. Our policy is that each player may have no more than one account. If an account is found to be in violation of this rule, we have the ability to deactivate the account and cancel any associated incentives, prizes, or credits.

3.6. No one associated with the Operator or any of its affiliated businesses may participate in the games available on the Website, including employees, officials, contractors, or immediate family members. This regulation has been put in place to ensure that there is no appearance of bias or conflict of interest. Also, you can’t sign up to play at SpinMills Casino if you have any kind of connection to the business, whether it’s through a third party vendor or a partner with inside information.

3.7. By using our services, you confirm that you will follow all applicable federal, state, and local rules. Any kind of unlawful activity, including but not limited to the laundering of funds or the financing of terrorism, is wholly prohibited on this website. We will not hesitate to notify the appropriate authorities of any questionable behavior in our pursuit of compliance with anti-money laundering and counter-terrorism funding rules.

4. Account Registration and Verification

4.1. Signing up for an account is the initial step in utilizing our services or playing our games. Just provide the required information on the registration form and submit it. You warrant that the information you provide during registration, including your full name, date of birth, residential address, email, and phone number, is accurate, complete, and current. You may also be requested to set spending and deposit limits when you register, in line with the responsible gambling laws of the Netherlands.

4.2. Verification (KYC): SpinMills Casino must comply with legal requirements and check players’ identities. You may be asked to provide documentation verifying your age, address, and identity either when you register or at a later date. Know Your Customer (KYC) refers to this procedure of verification. Proof of identity (passport or ID), proof of residence (latest utility bill, for example), and evidence of payment method ownership are all acceptable forms of identification. In order to verify your identification, we may ask for your Burgerservicenummer (BSN), also known as your Citizen Service Number, as this is required by law in the Netherlands. Withdrawals or even access to specific games may be restricted until we are satisfied with the verification of your identification.

4.3. Bank Account and Payment Method Verification: Verification of Bank Account and Payment Method: You will be requested to register a bank account or payment method in your own name either during registration or prior to your initial withdrawal. Your SpinMills Casino account and the associated bank account or credit card must be the same name in order to make a deposit. Every payment method you use—whether it a bank account, credit/debit card, e-wallet, or anything else—may be subject to verification. If you’re using a Dutch bank account, for instance, we may ask for an iDEAL verification deposit or a bank statement to prove that your registered details and the IBAN match. For security and regulatory reasons, third-party deposits, where someone else uses your card or account, are not authorized.

4.4. To ensure the safety of your account, we require that you select a unique username and a robust password throughout the registration process. Your Account is subject to your control and responsibility, and you are expected to maintain the confidentiality of your login information. Your password should never be shared with anybody. In the event that you suspect unauthorized access to your Account, please inform us immediately. Instances where you notice questionable behavior, including unauthorized purchases or the potential compromise of your login credentials, fall under this category. We will not be liable for any losses or damages that may occur due to unauthorized access if you do not secure your credentials in line with our security policy.

4.5. Revised Details: Updates on Information: You must ensure that your registration data are accurate at all times. If your contact information (email, address, phone number, etc.) changes, you must notify Customer Support or update your Account settings immediately. You cannot change the information you supply when creating an account, so be careful with your name, DOB, and SSN. Giving false information or pretending to be someone else could lead to the suspension of your account and/or financial loss. Account suspension and/or monetary loss may result from providing incorrect information or assuming another person’s identity.

4.6. Multiple Accounts and Family/Household: Regarding family accounts, each person is only permitted one account, as mentioned in Section 3.5. Additionally, in order to avoid abuse, we may also set a limit of one account per household, IP address, or device. In order to maintain compliance and prevent the unintentional identification of duplicate accounts, we kindly request that you inform us if more than one individual in your household intends to play at SpinMills Casino. Fraud (see Prohibited Activities section) is punishable by punishment, and creating several accounts to get around limits or extra bonuses is no exception.

5. Deposits and Withdrawals

5.1. You can fund your SpinMills Casino Account using any of the accepted payment methods (such as major credit cards, bank transfers, e-wallets, or other alternatives) that are provided on our website. You are required to register all deposit methods in your own name. You must ensure that the name on your casino account exactly matches the name on your payment card, bank account, or electronic wallet in order for us to process your payment. In the event that we find out that you have broken this regulation, we have the right to return your deposits, cancel your winnings, and suspend your account while we investigate.

5.2. The purpose of establishing minimum and maximum deposit amounts is to ensure that players are playing within their means while still meeting regulatory requirements. In most cases, both the minimum deposit and the minimum withdrawal amount at SpinMills Casino are €20 (or its equivalent in other currencies). You can find the specific deposit restrictions specified on the Website’s cashier or banking page, but they may differ depending on the payment method. As a precaution against irresponsible gaming, you have the option to establish your own deposit restrictions on a daily, weekly, or monthly basis; any attempt to surpass these limitations will be either blocked or subject to extra verification.

5.3. The withdrawal limits at SpinMills Casino are in place for both your security and the smooth running of the casino. There is a default daily withdrawal limit of €1,500 and a 500 euro cap for a single transaction. Withdrawals are subject to weekly and monthly limits set by us; for instance, €5,000 per week and €20,000 per month are off the table. Any exceptions to these limits, whether for VIP players or through special arrangements, shall be confirmed in writing and are subject to our discretion. You can see all the limits when you request a withdrawal. In the event that you try to withdraw more than these limits, the amount overage will be rejected and kept in your account for any future withdrawals.

5.4. All funds deposited into your account must be wagered three(3) times before a withdrawal can be approved. This is in accordance with established anti-money laundering policies and to ensure fair usage of our services. In other words, you can’t just withdraw €100; you have to wager €300 before you can cash out. To stay in line with legislation and stop people from using the casino as a money transfer service, this policy is in place. We retain the right to reject any withdrawal request if the minimum wagering requirement has not been satisfied and to request that you continue betting the appropriate amount. Keep in mind that the wagering requirement for this deposit is distinct from any bonus wagering requirements (see to Section 9 on Bonuses and Promotions) that may be associated.

5.5. Following standard practice in the industry and all applicable laws, we will, if feasible, return the monies you deposited using the same method you used to request the withdrawal. For instance, it is expected that, pending technical feasibility, all withdrawals made should be refunded to the same bank account or card used for deposits. By implementing this policy, we may reduce the likelihood of fraud and money laundering while simultaneously protecting the funds from misappropriation. If you haven’t previously done so, we may ask for additional papers to verify your identity or ownership of the payment method before we can execute any reimbursement. This is particularly true when your total transactions hit a specific threshold or when we notice any suspicious behavior. After approval, the majority of withdrawals are executed within a few business days. We aim for promptness in processing all withdrawal requests. However, there may be some waiting time because of things like required security checks, problems with third-party payment processors, or bank holidays. After we have sent the money, SpinMills Casino is not liable for any delays that may occur as a result of intermediary banks or third-party financial institutions.

5.6. Fees: The usual deposit and withdrawal methods at SpinMills Casino are free of charge. Nevertheless, there may be fees levied by your own bank or payment provider. These fees may include charges for currency conversion or expenses incurred by intermediate banks during wire transfers. You will be held responsible for those expenses, which are not within our control. We have the right to charge you a reasonable fee for processing your withdrawal if we incur unexpected processing fees as a result of your transactions. This may happen, for example, if you make a deposit and then withdraw without playing, which would cost us money. If we anticipate the need to deduct any such fee, we will notify you accordingly.

6. Inactive and Dormant Accounts

6.1. Determination of Account Activity Levels: When a SpinMills Casino account goes unattended for a long time, it is considered inactive. This means that an account is considered inactive if there has been no login or betting activity for a period of twelve months in a row. Before your account reaches the 12-month inactivity barrier, we will try to alert you (using your registered email address) so you may log in and keep it active.

6.2. Accounts that do not receive any activity but still contain funds may be subject to a minor administrative fee that the operator decides to levy on a regular basis. A fair amount, perhaps a few euros per month, will be removed from an Inactive Account that has a positive balance, if appropriate. At least 30 days prior to the commencement of any inactivity charge deductions, we will send you an email to notify you. There will be no inactivity fee if you log in or remove the remaining monies before it is levied. Once the account balance drops to zero or is revived, fees will be stopped.

6.3. The SpinMills Casino reserves the right to terminate an account at any time if it has been dormant for twelve months or longer and has accumulated no funds. Likewise, we may deactivate your account in compliance with relevant regulations if it has remained dormant for an exceptionally long time (e.g., several years) and we have not been able to contact you despite our best efforts. We will store any leftover balances in our safekeeping system until you contact us to request their release, in the case that your account is closed. We shall adhere to any legal requirements that may apply in the Netherlands regarding the surrender of unclaimed balances from dormant accounts to the national government or a charity.

6.4. Reactivating an Account: If you want to start playing again once your account is designated inactive or dormant, you can do so by contacting customer support. Restoring access to an inactive account is possible upon identification verification and, if necessary, the submission of updated Know Your Customer papers. Reactivation will not incur any fees. Keep in mind that the old account cannot be reactivated once it has been terminated and the balance has been sent to you or relinquished in accordance with the law. In such a situation, you may be required to register a new account instead.

7. Prohibited Activities

7.1. You are strictly forbidden from engaging in any illegal, fraudulent, or harmful activity while using SpinMills Casino. Among the many things that are absolutely forbidden are:

Illegally utilizing the casino’s financial transactions to conceal the source of illicitly obtained funds or to finance terrorist activities is a serious crime. Strong anti-money-laundering procedures are in place, and we will notify the proper authorities of any questionable transactions as dictated by law.

No Using Bots or Cheating Software: This includes poker bots, auto-click scripts, and artificial intelligence betting software, among others. It is also against the rules to take advantage of software flaws. Fair play by human players and certified random number generators is required for all game outcomes.

When playing a game with multiple people, you shouldn’t work together to obtain an unfair edge. This includes things like trading cards in a live poker game or coordinating wagers in a multiplayer game. Team play or conspiracies that hurt other players or the house are not allowed.

Fraudulent activity includes creating numerous accounts (more than one per individual) in an effort to circumvent betting limitations, collect multiple bonuses, or do any number of other things that the system does not allow. If found, any associated accounts might have their access revoked and any funds, including winnings, taken.

You are not allowed to use a virtual private network (VPN), proxy, or any other technique that conceals your IP address or location in an attempt to evade our geographical limits or comply with any applicable laws. Hiding your location to play from a banned territory is a violation of our terms and conditions. Your account may be terminated if we find out that you have lied about your location.

The practice of staking or syndicate betting, in which numerous players combine their cash to make a single large bet or a string of smaller bets with the goal of avoiding limitations or influencing the results of games, is strictly forbidden.

It is forbidden to engage in patterns of play (such as risk-free betting, bonus hunting, or bet stacking across connected accounts) whose purpose is to take advantage of bonus offers or promotions. For further information on bonus abuse, go to Section 9 on Bonuses.

7.2. The following actions may be taken by us in the event that we suspect you of engaging in any prohibited activity: (a) your Account may be suspended or permanently closed. (b) any bets or wagers that we believe are linked to the misconduct will be voided. (c) any bonuses or winnings that were obtained through such activities will be confiscated. (d) if necessary, your activities may be reported to law enforcement or regulatory authorities. Any such cases will be investigated as soon as possible and fairly by the Operator. You will be told about our choices and given a chance to ask questions or give more information if you need to (for example, if there is a mistake). However, if the safety of our platform or following the law is at risk, our choice (after consulting with the appropriate authorities) will be final.

7.3. You may not authorize another person to use your Account. Please use your account solely for your personal purposes. Changing the ownership of your account or giving another individual access to gamble on your behalf is against our terms and conditions. It is also not a good idea to use another person’s account. It is important to note that if we discover that someone other than the registered account holder is using an account, we will consider this as illegal usage and will take appropriate measures, such as closing the account and removing any wins.

7.4. Infringement on Intellectual Property: You are not allowed to make commercial use of our Website (including any content, game software, design, text, graphics, or any portion thereof) in any way, shape, or form without our explicit written permission. For more information, see Section 13 on Intellectual Property. Account suspension and legal action will be taken in response to any attempt to harm our software or systems, including hacking, distributed denial of service attacks, or malware introduction.

8. Game Fairness and Technical Issues

8.1. Fair Play: SpinMills Casino only uses games developed by trusted and licensed companies. All results are completely random and unprejudiced in these games because they use Random Number Generator (RNG) technology. In order to ensure that our RNG software and game suppliers meet all Dutch and EU regulatory criteria, independent auditors examine and certify them on a regular basis. In the interest of maintaining a level playing field, neither the Operator nor the player are able to influence the result of any given round.

8.2. Each casino game you enjoy on our platform comes with its own unique rules and payment tables. If you’re new to the game, it’s a great idea to get to know the rules before you jump in and start playing! You can typically find these rules in the “Help” or “Info” section of the game. If you have any questions about how a game works, don’t hesitate to reach out to customer service! This includes questions such as how to activate a specific slot machine feature or how to make side bets in a card game.

8.3. You will not be able to cancel a wager once our servers have accepted it, with the exception of some live sports betting scenarios where you may be able to cash out your bet early, if appropriate. Before you finalize your bet, be sure you fully grasp it. Our computers will continue to process your wager even if you experience a loss of connectivity or the game session is stopped after you have placed it. You can view the result in your wager or game history after you return to the site.

8.4. Technological Issues: The Operator retains the right to nullify any bets or transactions impacted by a software fault (a “bug”) or technological malfunction that impacts a game or your account, but this happens very rarely. This is to prevent any glitch from giving the casino an undue advantage or disadvantage. For instance, in the event that a game fails to pay out or shows the proper outcome because of a technical glitch, we will fix the problem and change your balance appropriately. However, please note that any affected games or bets may be nullified. Whenever we do something like this, we will always let you know and explain why. Although we will make every effort to rectify the situation or compensate if the fault was on our end, SpinMills Casino cannot be held responsible for any losses that arise from player-side technical issues including network outages, device malfunctions, or software failures

8.5. If there is a dispute about how your bets turned out, the information on our game servers will be considered final. Our records shall be considered official in the event that they differ from what you see on your screen for whatever reason (such as a synchronization delay or display error). The bet history features allow players to review settled bets. If you believe a result or payout is inaccurate, please notify us immediately so that we can investigate by reviewing the game data and server logs.

8.6. To ensure the seamless functionality of the Website and our gaming products, it’s essential that we perform maintenance regularly. Thank you for your understanding as we enhance our services. We apologize for any temporary disruptions you may experience. Players will receive prior notification via email or a site banner if maintenance is planned during off-peak hours. During the maintenance windows, you may experience difficulties accessing the site or loading games. Your understanding is greatly appreciated as we undertake this essential task, aimed at enhancing our services and ensuring greater safety for you. We recognize that scheduled maintenance may have led to some disruptions or missed opportunities, and we appreciate your understanding. With that in mind, please be aware that SpinMills Casino cannot be held responsible for such occurrences. In the event that we encounter an unexpected technical issue that requires us to pause a round of the game, we will strive to address it in a fair manner. If this occurs, you have the option to get your money back or seamlessly continue playing from your last point while we resolve the issue.

9. Data Protection and Privacy

9.1. Your Rights Relating to the Use of Your Personal Data Are Honored Because We Value Your Privacy. When you register or use our website, you are disclosing personal information to us. We will handle this information in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR) that applies in the EU and the Dutch implementation of GDPR (AVG – Algemene Verordening Gegevensbescherming). During data collection, usage, retention, and protection, we will adhere to stringent data security protocols to keep your personal information safe. Unless disclosure is required by law to process payments, verify identities, or perform services, we will not disclose any of your personal information to any third parties, as stated in our Privacy Policy.

9.2. We utilize industry-standard security measures to encrypt all of your communications and data. Encryption technologies such as SSL and TLS to safeguard data connections, firewalls and intrusion detection systems to prevent unauthorized access, and stringent internal policies about the access to sensitive information are all components of this. A totally secure system does not exist. There are inherent hazards in transmitting data over the internet, and you acknowledge and agree that we cannot guarantee the security of your data when you use our site. In the highly unlikely event that your personal data is compromised, we will inform you and any applicable regulators, including the Dutch Data Protection Authority, in compliance with all applicable breach reporting regulations.

9.3. In accordance with the General Data Protection Regulation (GDPR), we have put numerous measures to protect your personal information. To exercise these rights, you can do things like access, correct, erase (with the exception of data kept for legal reasons like anti-money laundering requirements), limit or object to processing, and transfer your data to another party. See the Privacy Policy for contact information regarding who to contact if you wish to make use of any of these rights. The processing of such requests must adhere to all applicable laws and regulations. Complaining to the relevant EU regulatory authority, like the Autoriteit Persoonsgegevens in the Netherlands, is an option available to you in the event that you are unhappy with how we handle your personal information.

9.4. In order to remember your preferences, enhance your experience, and gather data for analytics, we use tracking technology like cookies. You can find more information about the cookies we use and how to change your cookie choices in our Cookie Policy, which is often located with or in addition to our Privacy Policy. Using our site after disabling cookies in your browser or using our tools means you agree to our usage of cookies in line with the policies stated in those publications.

10. Complaints and Dispute Resolution

10.1. Please do not hesitate to reach out to our support team with any inquiries, complaints, or concerns regarding our website. We are available to assist with system issues, orders, and personnel interactions.  Contact us by submitting an email or completing the feedback form on our website to easily submit your complaint or suggestion. In addition to stating what happened and when, please include any relevant game or transaction IDs. Our customer service representatives will do their best to answer to your inquiry as soon as possible.

10.2. Timeframe for Resolution: We make every effort to address all complaints in a timely and equitable manner. Some problems may have quick solutions (such a little account change), while others may necessitate research and take days or weeks to fix. Whatever the case may be, we promise to respond to your complaint with a satisfactory resolution within eight weeks of receiving it. We will let you know about the delay, the cause, and an expected timetable for resolution if, unlike in most cases, we are unable to provide a full answer within that time.

10.3. Requesting an escalation to a higher level of management or a specific department is an option if you are dissatisfied with the initial response from our support team. Our internal procedures are designed to guarantee that staff members who are not personally involved with the situation but who have the power to make binding judgments assess escalated complaints.

10.4. There are more avenues open to you for resolving your issue if you remain unhappy with our final decision following its communication. Try your luck at SpinMills Casino, a duly licensed establishment in the Netherlands that uses a neutral third party to mediate any issues that may arise. To help you resolve your issues, you can think about enlisting the help of an ADR group. We will give you the information of a reliable ADR organization so that your gaming disputes can be resolved fairly. The Dutch Gambling Authority (Kansspelautoriteit) is the place to go if you run into problems with people not following the rules. Please don’t hesitate to ask for the most up-to-date KSA contact details. Visit their website or write them a message if you like. Instead of settling conflicts over private money, the KSA usually deals with infractions of regulations.Nevertheless, they will record your complaint and, if necessary, address the operator’s license.

10.5. Another option is for EU residents to utilize the Online Dispute Resolution (ODR) platform offered by the European Commission. This website allows traders and customers to resolve their disputes outside of court. We will work with an alternative dispute resolution (ADR) organization of your choosing after you file your issue through the ODR website. We still advise attempting to resolve the matter directly with us if you’d like a speedier result, even though this alternative is accessible.

10.6. So that everything is clear and honest, we ask that all official reports be sent in writing, like an email or contact form, so that we have a record of your message. We’ll write down our choices again, just like before. All communication about a dispute will be kept for at least two years, or as required by law, so that regulators or alternative dispute resolution authorities can look it over.

10.7 in. Participation in the aforementioned complaint procedure will not preclude you from pursuing other legal remedies. See Governing Law and Jurisdiction below for information about your legal options in the event that the foregoing dispute resolution procedures fail. On the other hand, we are hoping that any disputes may be settled peacefully, out of court.

11. Governing Law and Jurisdiction

11.1. The laws of the Netherlands shall govern and be construed in relation to these Terms and Conditions and any issues pertaining to them or the use of the Website. No matter where you are, this governing legislation will apply. This means that the legal relationship between the Operator and you will be determined by Dutch law, regardless of where you are, and without regard to the principles of conflict of law.

11.2. The courts of the Netherlands shall have jurisdiction over any dispute or claim that arises from or is related to these T&Cs if it is not resolved through the complaint and ADR channels mentioned above. The venue for resolving any legal disputes will be the competent court in the district where the Operator is established or maintains an office, unless otherwise required by law (for example, certain consumer protection laws might allow you to choose the courts of your EU country of residence).

11.3. Legal Protections: The rights guaranteed to you by your country’s mandatory consumer protection legislation will remain unaffected by anything stated in this section. Clarification and the specification of the default legal framework are the primary goals of the provisions pertaining to governing law and jurisdiction. Regardless of whether you are a consumer in one EU state with the right to sue in your own country or not, this provision does not restrict your ability to commence actions in another jurisdiction if that is what the law requires.

12. Contact Information

If you need help or have questions about our services or these Terms and Conditions, feel free to reach out to us anytime.

For any assistance you may need, feel free to reach out to our customer service team via email at support@spinmills.com. We guarantee a response to all inquiries within one business day. Please let us know if you would like us to communicate in Dutch or any other language. English is the language we use most frequently.

Our website has a live chat tool that you can use right away to get help. This tool is always open at certain times. Need help right away? You can use live chat to talk to a customer service rep right now. Leave a message if you can’t reach us through live chat. We’ll get back to you right away.

Address: Dutch law says you have to give a mailing address or registered office so that official mail and legal document services can find it. This is a stand-in in case you need it.

The Dutch Gambling Authority gave SpinMills Casino a license, which the casino is happy about. You can call the KSA or check their website to see if our license is still valid or to ask any questions you may have about the rules.