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Privacy policy

Information We Collect

Play at Spinmills without concern for the safety of your personal data. We may need some personal information from you to provide a safe and fun gaming experience. We need certain information from you in order to perform our services efficiently and keep your account secure you provide.

Here’s the kind of information we may collect:

Account Registration Data
We request your first and last name, DOB, email, and phone number when you sign up for an account. If you share more details via our website or through email, those may be collected too.

Correspondence Records
For the sake of quality control and service enhancement, we may retain a record of every interaction you have with us, whether it be through a web form, email, live chat, or some other method..

Transaction History
We maintain a full history of transactions linked to your player account. This includes deposits, withdrawals, bets, wins, and any other financial activities.

Website Activity Data
Our system automatically records some technical information, such as traffic data, your IP and GeoIP location, the type of device and browser you use, as well as general activity logs.

Verification Documents
To maintain the security of your account and to meet legal obligations, we reserve the right to seek identification or documentation related to payment processing. You might have to scan some forms of identification, bank statements, or receipts, for instance. At random intervals, we may poll you for feedback. If you choose to take part, we will gather some personal details from you.

Survey Participation Data
We may periodically ask for your opinion or survey responses. Your information will be collected if you decide to participate.

How We Use Your Information

Our primary goal in collecting and using your personal data is to increase the safety and aslo efficiency of our services. The potential uses are as follows:

Transaction Processing
 To manage your bets, handle deposits and withdrawals, and process payments through credit cards or online services.

Service Provision
 To offer the gaming experience and related features that our platform provides.

Customer Support
 To help with account issues, answer questions, or assist with technical matters.

Verification Checks
 To confirm your identity and keep accounts secure, especially before processing withdrawals or during security reviews.

Promotional Activities
 If you’ve agreed to receive them, we may send updates on new games, special offers, or exclusive events.

Legal Compliance
 We’re required by law to comply with rules against money laundering and the financing of terrorism. Some of your data helps us meet those obligations.

Fraud Prevention
 We monitor activity to detect and prevent suspicious or fraudulent behavior.

Market Research
 If you choose to join, we may use your feedback to understand customer trends and likes.

Statistical Analysis
 Aggregated data helps us see how players use our services so we can make them better.

Marketing Communication

Promotional Materials
  We may contact you by phone or email to inform you about upcoming sales, new game releases or exclusive bonuses if you give us permission.

Opt-Out Options
You can contact our support team at any time or change your account settings to opt out of receiving promotional messages.

Contest and Advertising
 Winners of promotional contests may have their name or nickname used for announcements or marketing—only with their prior consent.

Obtaining Personal Information

Automatic Data Collection
 Some data is gathered automatically when you interact with our website—no need for you to fill anything in.

Third-Party Data

When certain circumstances arise, it is necessary to move data outside of the European Economic Area.   When these circumstances arise, we ensure that the necessary security processes are adhered to, in accordance with the criteria that have been established by the General Data Protection Regulation that was established.

Vendor Agreements
 We may share your information with our suppliers, but only under strict confidentiality agreements. These partners help us with technical support and game hosting.

Disclosure to Third Parties
 We only share personal data as explained in this policy and when allowed by law.

Data Recipients

Internal Use
 Access to your personal information is strictly limited to authorized team members only. This includes customer service agents, data protection officers, and AML (anti-money laundering) officials. Confidentiality duties are binding on all individuals with access.

Third-Country Transfers
Transferring data outside of the EEA is sometimes required. When we do, we make sure all the required safeguards are in place by following the rules set out by GDPR.

Group Companies
 We may share some data with companies within our corporate group, but only for operational and service delivery purposes.

Third-Party Providers
 We occasionally rely on third parties to help deliver services—this could include software vendors, payment processors, or marketing services. They only get access to what’s necessary, and they’re bound by contract to handle it safely.

Releasing Data to Third Parties

When Disclosure is Required
 We may have to release your information if legally required—such as during investigations, audits, or by court order.

Marketing Providers
 We may share certain restricted personal facts with third-party marketing companies if you have given us permission to do so.

Third-Party Websites
 Sometimes our site includes links to other websites. Keep in mind: once you leave our site, their privacy policies apply—not ours.

Company Structure Changes
 If we undergo a merger, acquisition, or sale, your data may be transferred as part of that process. If that happens, we’ll notify you beforehand.

Data Retention

Retention Period
 We keep your personal data for as long as required by law. For example, data related to financial transactions must be stored for five years in line with AML laws.

Anonymized Data
Your personal information may be anonymized and retained for future study or statistical analysis after its current use has expired. We no longer consider this data to be personal information since it does not identify you.

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Use of Anonymized Data

Sometimes, you might find yourself needing to use your anonymous data, and don’t worry, it’s still covered by our privacy policy. We’re just going to use this info to make our marketing better and to understand how you all engage with our service. Your personal information will always be kept completely private. Your privacy is super important to us! We only use this information to enhance your experience on our website.

Security of Your Data

Protective measures

The most important things to us are your privacy and keeping your personal information safe.   As we worked on creating our system, we included a lot of security measures, such as firewalls, encryption, secure servers, and ways to limit who may access the system.   We do a lot of things to keep people from using our systems without permission, like setting up and keeping up a department just for cybersecurity and doing audits on a regular basis.   Privacy rules make sure that only people who are allowed to see your data and have a good cause to do so will be able to do so.

Your Rights

Many protections are available to data subjects in relation to the processing of personal data in compliance with the General Data Protection Regulation (GDPR). Here at Spinmills Casino, we want your time on our site to be as exciting and rewarding as possible.

Access

A variety of safeguards exist for individuals concerning the handling of their personal data, all in accordance with the General Data Protection Regulation (GDPR). At Spinmills Casino, we strive to make your experience on our site thrilling and fulfilling in every way.

Correction

Please contact us if you notice any inaccuracies or outdated information on our website. We value relevance as much as you do.

Deletion

You can request the deletion of all your information from our website at any time. However, there are documents that we are required to retain for a certain period of time in accordance with Dutch law, for example, in accordance with the Anti-Money Laundering Act.

Objection

If you believe that our legitimate and commercial interests do not justify the processing of your personal data, you have the right to express your objections to us by mail. After reviewing your objection, we will inform you whether we can satisfy your request.

While you contest the accuracy of your data or object to its processing, you have the right to request a temporary restriction on its use.

Data portability

If you need help transferring data to a new server, we can also assist you with this. Upon request, we can provide you with a digital copy of your data.

Consent Withdrawal
Any permission you have previously given us, such as permission to receive promotional materials, can be revoked at any time in the website settings or your browser settings.

Complaint Filing
  You have the option to file a formal complaint if you believe that your rights have been violated. We advise getting in touch with our Data Protection Officer before going to the data protection authorities in your area.

Cookies and Tracking Technologies

Cookies and related technologies allow Spinmills Casino to improve your experience while you’re on our site and ensure its correct functioning, as is the case with most online platforms.

What Are Cookies?
Every time you visit a website, tiny text files known as “cookies” are saved on your device.  They help us recall your choices, tailor your experience, and assess your interactions with our site.

Types of Cookies We Use:

  1. Essential Cookies – These are fundamental for the website to function. Important functions, such as login and gameplay, will not function in their absence.
  2. Performance Cookies – We can learn more about our website visitors’ behavior with their cooperation. They let us gather anonymous data that we can then utilize to make our products better and make our users’ lives easier.
  3. Functional Cookies – To enhance the personalization of your visits, these remember your choices and preferences, such as language or area.
  4. Marketing Cookies – We use these, with your permission, to show you ads that are more likely to be of interest to you and to see how well they perform.

Your control over cookies

Users have the flexibility to access their browser settings whenever they choose, allowing them to modify preferences or disable cookies as they see fit.  It’s important to note that turning off specific cookie settings could impact how the website operates or render some sections unavailable.

Third-Party Tracking
Third parties, including analytics and advertising partners, may also be permitted by us to use cookies and similar technology on our website. Data protection agreements bind these outside parties, and they each have their own policy on personal information.